Booking Terms
1. Cancellation and Refunds
Please note that in the event you cancel or shorten your booking for any reason, Illoura Lodge policy is that no refunds or credits against future accommodation will be allowed. Substitutions organised by the guest canceling the booking may be allowed, provided any increased accommodation charges are pre-paid (e.g. If a member substitutes their booking with non-members, higher rates apply.) If you wish to substitute other guests for all or part of your booking, the Booking Officer must be advised. As these conditions will be strictly adhered to, we recommend cancellation insurance.
2. Checking In
CHECK-IN TIME IS 2:00PM. Due to changeover problems over recent years check-in times will be strictly adhered to. If you arrive before 2pm, your food & luggage may be left in the laundry or foyer, but you will not be able to use the upstairs lounge, kitchen or other facilities until 2pm.
3. Checking Out
CHECK-OUT TIME IS 9:00AM. Departing
guests are asked to strip beds, leaving bed linen and towels downstairs, and to
leave luggage in the DOWNSTAIRS FOYER. Please remove food
and drink from the kitchen prior to departure, and ensure that you have cleaned
the kitchen thoroughly. Departing guests should leave the lodge by 11am at
latest to allow sufficient time for changeover preparations (e.g. cleaning of common areas) before new guests arrive.
4. Bed Linen & Towels
Bed linen and towels are provided for each bed during peak and off-peak seasons and these will be left on each bed to be made up on arrival. When departing the Lodge, linen must be stripped and left on the beds, or placed downstairs. (During summer season, it is necessary to take one's own bed linen and towels.)
5. Children
Children under 3 in portable cots stay free. Children aged from 3 to 4 in portable cots stay at half child's rates. Children occupying beds stay at child rates, irrespective of age. Two cots are available at the lodge, and these will be allocated free of charge on a first booked basis.